CONSUMER PROFILE

ROBERT, QUEENSLAND

Robert runs a small business and discovered that he was receiving invoices for a landline service that was not his. He called his provider and was advised that he would stop being charged for the service, but he continued to receive invoices. He decided to call the TIO after he received a notice from a collections agent for the landline service fees.

‘I had heard about the TIO while listening to the radio and I decided to call because I was so frustrated that I wasn’t getting anywhere with my telephone company. The person I spoke to at the TIO was excellent and gave me all the information I needed,’ Robert said.

One call to the TIO was all it took for his provider to resolve Robert’s complaint. ‘Right after I called the TIO I called my telephone company, told them I had spoken to the TIO, and my issue was sorted within the hour. I couldn’t believe what a difference it made to have some help from the TIO.’

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