Directories

The TIO’s jurisdiction excludes complaints about business directories. However, we have an informal agreement to refer Yellow Pages complaints to Sensis, the directory’s publisher. If an agreement cannot then be reached, the TIO does not have the power to intervene.

The TIO can investigate complaints about printed and online White Pages.

In 2008/09, directories complaint issues increased by 38.4% compared to 2007/08. However, directories represented just 0.3% of all TIO complaint issues.

Directory issues by category

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