Telecommunication Industry Ombudsman

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Privacy

The TIO can investigate complaints relating to apparent breaches of the National Privacy Principles by telephone or internet service providers. These include complaints relating to inappropriate collection or disclosure of information. The TIO can also investigate and, where necessary, determine complaints requiring the payment of compensation for costs incurred as a result of serious breaches of privacy, for example, relocation expenses.

Privacy complaint issues by category

	2006/07		2007/08		2008/09
Customer personal information, inaccurate information or unauthorised disclosure	951	40.6%	1 443	45.5%	3 390	68.6%
Unwelcome calls (menacing, offensive or harassing calls or communications)	468	20.0%	837	26.4%	924	18.7%
Telemarketing provider continues telemarketing after being asked to stop	855	36.5%	813	25.6%	520	10.5%
Life threatening calls or communications	26	1.1%	35	1.1%	54	1.1%
Spam inadequate advice about preventing spam	21	0.9%	29	0.9%	32	0.6%
Spam from internet or telecommunications service provider	22	0.9%	14	0.4%	22	0.4%
Total	2 343		3 171		4 942

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