Reaching out

We will gain the respect of consumers, regulators, policy makers and industry members who use our service and rely on our judgment, experience and professionalism. We will reach out to these groups with credibility and flair to raise awareness, particularly among the more vulnerable.

The TIO’s outreach activities are led by the Planning and Stakeholder Engagement team, which comprises the Communications, Member Communications and Policy teams. Our stakeholders comprise:

• groups representing consumers, particularly those who are disadvantaged and vulnerable. This includes the Australian Communications Consumer Action Network and financial counsellor groups across Australia.
• the 1 125 telecommunications and internet service providers who are our members and the broader telecommunications industry including groups such as the Communications Alliance and the Australian Mobile Telecommunications Association.
• the regulators and government departments that are responsible for telecommunications including the ACMA, the ACCC and the Department of Broadband, Communications and the Digital Economy

Under the TIO’s strategic plan, this year the Planning and Stakeholder Engagement Team was responsible for actions including:

• assisting members with TIO complaint handling processes
• promoting the TIO in the public arena
• surveying members for data needs.

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