PDF 2.94MB/108 pages

TIO Annual Report Year ended 30 June 2008

TIO Annual Report - Part 1 (PDF 959 KB/12 pages)

Our year snapshot

The people we serve

• Consumers
• Members
• Regulators and Government

TIO Annual Report - Part 2 (PDF 854 KB/14 pages)

How we operate

• Our strategic goals
• Statements from the two Chairs
• The Council
• The Board
• A life less ordinary- vale Chrisopher Newell
• Funding
• The Ombudsman's overview
• Our people
  

TIO Annual Report - Part 3 (PDF 466 KB/4 pages)

How we handle complaints

• Alternative Dispute Resolution
• Complaint Classification
• Performance

TIO Annual Report - Part 4 (PDF 1.23 MB/18 pages)

Issues Analysis

• Complaints and complaint issues
• TIO scheme
• Mobile Premium Services Industry scheme

TIO Annual Report - Part 5 (PDF 459 KB/7 pages)

Systemic Investigation

• Systemic investigations closed 2007/2008

Industry Codes

TIO Annual Report - Part 6 (PDF 435 KB/5 pages)

Case studies

TIO Annual Report - Part 7 (PDF 505 KB/8 pages)

Member complaint statistics
(Also available in Excel format)

TIO Annual Report - Part 8 (PDF 439 KB/3 pages)

Glossary

TIO Annual Report - Part 9 (PDF 493 KB/9 pages)

Members List

TIO Annual Report- Part 10 (PDF 1.12 MB/ 30 pages)

Financial statements

If you are unable to download any of these sections please call (03) 8600 8701 for a copy to be posted.

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