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Annual Reports
| 2006/2007
TIO Annual Report 2006/07
Index
Year at a Glance
Ombudsman’s Overview
Complaint Handling
Definitions
Classifying complaints
Resolving complaints
Reviews
Complaint resolution times
TIO Issue Analysis
Billing and Payments (Overview)
Complaint handling (Overview)
Contracts (Overview)
Credit Management (Overview)
Customer Service (Overview)
Disability (Overview)
Faults (Overview)
Land Access (Overview)
Payphones and Phonecards (Overview)
Priority Assistance (Overview)
Privacy (Overview)
Provisioning (Overview)
Transfer (Overview)
Mobile Premium Services Industry (MPSI) Issue Analysis
Breaches of the scheme
Systemic Complaints
Member
Complaint Statistics
Case Studies
Direct debit charges
Capacity to contract
Landline over-commitment
Mobile phone over-commitment
Customer Service
Internet data speed
Provisioning Delay
Mobile Premium Services
Mobile Premium Services #2
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© 2001 Telecommunications Industry Ombudsman Ltd