TIO Annual Report 2005/06

Profile of Complainants

The TIO adheres to the National Privacy Principles and tries to limit the amount of personal information it collects about each complainant. Nevertheless, certain information is required by the TIO and members in order to resolve complaints. The TIO collects each complainant’s full name, address details, gender, contact information and account/service numbers. The TIO also categorises each complainant into one of five types, which are listed below.

Profile of Complainants – Statistics

Gender of Complainant

Complainant Type

Method of Complaint

Referred By

*Other agencies include:

• the Department of Communications, IT and the Arts
• the Australian Competition and Consumer Commission
• state Fair Trading Offices
• the Australian Communications and Media Authority
• other ombudsmen's offices.
  
  

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