TIO Annual Report 2005/06
Complaint Statistics in Tables
Total Number of Enquiries, Complaints and Complaint Issues
2005/06 (number)
| Contacts |
107,601 |
| Complaints |
87,593 |
| Enquiries |
20,008 |
| Issues |
127,479 |
Total Contacts Since 2003 (Number)
| 2002/2003 |
72,771 |
| 2003/2004 |
75,904 |
| 2004/2005 |
97,798 |
| 2005/2006 |
107,601 |
Total Complaints Since 2003 (Number)
| 2002/2003 |
55,515 |
| 2003/2004 |
59,850 |
| 2004/2005 |
78,915 |
| 2005/2006 |
87,593 |
Total Issues Since 2003 (Number)
| 2002/2003 |
62,670 |
| 2003/2004 |
68,020 |
| 2004/2005 |
100,825 |
| 2005/2006 |
127,479 |
Complaint Breakdown
| |
2004/05 |
2005/06 |
| Landline |
44.2% |
41.0% |
| Mobile |
39.9% |
40.9% |
| Internet |
15.9% |
18.1% |
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