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   Home | News | Publications | Annual Reports | 2005/06 | Complaint Statistics in Tables

TIO Annual Report 2005/06

Complaint Statistics in Tables

Total Number of Enquiries, Complaints and Complaint Issues 2005/06 (number)

Contacts 107,601
Complaints 87,593
Enquiries 20,008
Issues 127,479

Total Contacts Since 2003 (Number)

2002/2003 72,771
2003/2004 75,904
2004/2005 97,798
2005/2006 107,601

Total Complaints Since 2003 (Number)

2002/2003 55,515
2003/2004 59,850
2004/2005 78,915
2005/2006 87,593

Total Issues Since 2003 (Number)

2002/2003 62,670
2003/2004 68,020
2004/2005 100,825
2005/2006 127,479

Complaint Breakdown

  2004/05 2005/06
Landline 44.2% 41.0%
Mobile 39.9% 40.9%
Internet 15.9% 18.1%

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