TIO Annual Report 2004/05

Download TIO Annual Report 2004/2005

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TIO Annual Report Year ended 30 June 2005

TIO Annual Report - Part 1 (PDF Format 847KB/15pgs) Complaint Issues at a Glance Statement from Board Chairman Statement from Council Chairman Ombudsman's Overview TIO Annual Report - Part 2 (PDF Format 458KB/18pgs) Operations -Administration Operations-Complaint Handling Complaint Handling Performance TIO Annual Report - Part 3 (PDF Format 417KB/16pgs) Land Line Service Issues TIO Annual Report - Part 4 (PDF Format 225KB/8pgs) Mobile Service Issues TIO Annual Report - Part 5 (PDF Format 202KB/7pgs) Internet Service Issues TIO Annual Report - Part 6 (PDF Format 3444KB/13pgs) Systemic Issues Investigations Code Breach Statistics Complainant Statistics TIO Annual Report - Part 7 (PDF Format 1,160KB/17pgs) Member Complaint Statistics Glossary TIO Member List TIO Annual Report - Part 8 (PDF Format 634KB/32pgs) Financial Report