TIO Logo
   Home
  About Us
  Consumers
  Consumer   Advocates
  News

   " " Media
  Statements

   " " Complaint
  Statistics

  " " FAQs
  Publications
  Useful Links
  Contact Us
  Site Map
  Members of   Scheme

Website Search

Enter Keyword/s
   Home | News | Publications | Annual Reports | 2004/2005 | Complaint Statistics in Tables

TIO Annual Report 2004/05

Complaint Statistics in Tables

Total Number of Enquiries, Complaints and Complaint Issues 2004/05 (number)

Contacts 97,798
Complaints 78,915
Enquiries 18,883
Issues 100,825

Total Contacts Since 2002 (Number)

2001/2002 85,927
2002/2003 72,771
2003/2004 75,904
2004/2005 97,798

Total Complaints Since 2002 (Number)

2001/2002 62,275
2002/2003 55,515
2003/2004 59,850
2004/2005 78,915

Total Issues Since 2002 (Number)

2001/2002 70,234
2002/2003 62,670
2003/2004 68,020
2004/2005 100,825

Complaint Breakdown

  2003/04 2004/05
Landline 53.2% 44.2%
Mobile 31.6% 39.9%
Internet 15.3% 15.9%

> NEXT Member Complaint Statistics


Read our Accessibility Statement and Privacy Policy © 2001 Telecommunications Industry Ombudsman Ltd