TIO Annual Report 2004/05

State Distribution of Complaints

As with last year, South Australia was the state with the greatest complaint rate (4.78 complaints per thousand people). The Australian Capital Territory slipped to third place (from second place last year) with Victoria moving from third to second.

Without more detailed examination of the data, it is difficult to draw any firm conclusions about the reasons for the variation across the states. The TIO will continue to try to raise awareness of the Scheme in those states with lower complaint rates to ensure equitable access for all Australians.

State Distribution of Complaints (per 1000 population)

City or Country

For the past two years, the TIO has classified complaint statistics into five regions of Australia. These regional classifications have been developed by the Australian Bureau of Statistics according to the residents’ access to a full range of goods and services. Those in very remote areas have the least access while those in major cities have the most access.

The trend of previous years continued. Residents in remoter areas of the country were less likely than their counterparts in more urban areas to make a complaint to the TIO. The number of complaints per thousand in all five categories increased again this year, as it did last year.

Complaints by Remoteness Area National (per 1000 population)

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