TIO Annual Report 2004/05
Profile of Complainants
The TIO adheres to the National Privacy Principles and tries to
limit the amount of personal information it collects about each
complainant. Nevertheless, certain information is required by the
TIO and members in order to resolve complaints. The TIO collects
each complainant’s full name, address details, gender, contact
information and account/service numbers. The TIO also categorises
each complainant into one of five types, which are listed below.
Profile of Complainants – Statistics
Gender of Complainant
Complainant Type
| Business |
7.3% |
| Charity |
0.1% |
| Community |
0.2% |
| Government |
0.3% |
| Residential |
92.2% |
Method of Complaint
| E-mail |
8.0% |
| Fax |
1.1% |
| In person |
0.1% |
| Letter |
2.8% |
| Telephone (1800) |
88.0% |
| Interpreter Service |
0.1% |
Referred By
| Other Agency |
12.4% |
| Directories (including White Pages) |
11.1% |
| Financial Counsellor, legal adviser, NGO |
1.7% |
| Inappropriate Referral |
0.1% |
| Media Coverage |
6.7% |
| Repeat Complainant |
12.6% |
| TIO Member |
16.3% |
| TIO Publications (including Website) |
5.3% |
| Unknown/Other |
16.0% |
| Word of Mouth |
17.8% |
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