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   Home | News | Publications | Annual Reports | 2004/2005 | Profile of Complainants

TIO Annual Report 2004/05

Profile of Complainants

The TIO adheres to the National Privacy Principles and tries to limit the amount of personal information it collects about each complainant. Nevertheless, certain information is required by the TIO and members in order to resolve complaints. The TIO collects each complainant’s full name, address details, gender, contact information and account/service numbers. The TIO also categorises each complainant into one of five types, which are listed below.

Profile of Complainants – Statistics

Gender of Complainant

Male 56%
Female 44%

Complainant Type

Business 7.3%
Charity 0.1%
Community 0.2%
Government 0.3%
Residential 92.2%

Method of Complaint

E-mail 8.0%
Fax 1.1%
In person 0.1%
Letter 2.8%
Telephone (1800) 88.0%
Interpreter Service 0.1%

Referred By

Other Agency 12.4%
Directories (including White Pages) 11.1%
Financial Counsellor, legal adviser, NGO 1.7%
Inappropriate Referral 0.1%
Media Coverage 6.7%
Repeat Complainant 12.6%
TIO Member 16.3%
TIO Publications (including Website) 5.3%
Unknown/Other 16.0%
Word of Mouth 17.8%

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