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Annual Reports
| 2003/2004
TIO Annual Report 2003/04
Index
Download a complete version of the
TIO's Annual Report in PDF
or view it online below.
Introduction
Ombudsman’s Overview
Summary of Complaint Handling Performance
Definitions
Year at a Glance
Resolving Complaints
Classifying Complaints
Complaint Handling Performance
Call Handling Performance
Complaint Mix
Complaint Resolution Times
Complaint Outcomes
Reviews
Complaint Statistics in Tables
Member Complaint Statistics
TIO Member numbers
Member Complaint Statistics Overview
Profile of Complainants
Statistics
State Distribution of Complaints
Small Business Complaints
Case Studies
Unlimited Credit
Payment Plans
Intermittent Faults
Silent Line Disclosure
Long Duration Calls
Misleading Advice at the Point of Sale
Debt Collection
SIM Card Not Transferable to Other Handsets
STD Point of Presence (POP)
Unauthorised Direct Debits
Faults/Technical Support
ADSL Provisioning Delay
Systemic Issues Investigations
Independent Audit Report
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© 2001 Telecommunications Industry Ombudsman Ltd