TIO Annual Report 2003/04

Profile Of Complainant - State Distribution of Complaints

National Average 2.93

City or Country

The TIO gathers statistics about remoteness of complainants using Australian Bureau of Statistics software, which divides Australia into five regions, according to accessibility to a full range of goods and services. The statistics for 2003/04 show a general increase in the numbers of complaints per 1,000 people for all five regional categories and this is a positive sign, indicative of growing awareness of the TIO Scheme.

However, people in very remote Australia are still far less likely to make a complaint to the TIO than those in Major Cities. Indeed the likelihood of bringing a complaint to the TIO decreases as the degree of remoteness increases. It is hoped that a recent advertising campaign by DCITA aimed at raising regional consumer awareness of telecommunications users' rights, including the TIO as an avenue of complaint resolution, may assist in this area.

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