TIO Annual Report 2003/04

Profile Of Complainant - Statistics

• Gender of Complaint
• Complainant Type
• Method of Complaint
• Referred By
  
  

  Gender of Complaint (percentage)

  Gender	%
  Male	56
  Female	44

  
  

  Complainant Type (percentage)

  Complainant Type	%
  Small Business	7.48
  Charity	0.10
  Community	0.05
  Government	0.7
  Residential	91.66

  
  

  Method of Complaint (percentage)

  Method	%
  Phone (1800)	87.6
  Email	8.0
  Letter	3.1
  Fax	1.1
  In Person	0.1
  Interpreter Service	0.1

  
  

  Referred By (percentage)

  	%
  Other agency	11.3
  Directories (incl White Pages)	14.0
  Financial Counsellor, Legal Adviser, NGO	1.9
  Inappropriate Referral	0.1
  Media coverage	6.1
  Repeat Complainant	10.7
  TIO Member	13.8
  TIO Publications (incl website)	5.6
  Unknown/Other	19.4
  Word of Mouth	17.0

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