TIO Annual Report 2002/03

TIO Member Statistics -Member Complaint Statistics Overview

Member specific complaint statistics are published by the TIO for all members who have received 25 complaints or more over the course of the financial year. In 2002/03, 50 TIO members received 25 complaints or more.

It is important that readers bear in mind the varying sizes of the TIO’s member organisations in order to avoid making inaccurate comparisons. The TIO does not standardise its member specific complaint statistics and is unlikely to do so in the future.

There are two tables presented here. One reports on the number of complaints against a member company, and the levels at which these complaints were resolved. This provides an indication of how quickly the company was able to resolve complaints raised by the TIO.

The second table reports on the issues raised in complaints. As one complaint may raise more than one issue there are usually more issues than complaints raised against a member. Members are charged according to complaint numbers, not according to the number of issues raised.

Note: A number of complaints against telephone and Internet service providers New Tel Ltd and Justified Communications Group Pty Ltd were reclassified as enquiries after the close of a billing quarter due to the companies being placed under administration.

It is important to note that not all complaints are raised at Level 1. Land access objections, for example, are raised at Level 4 from the outset, due to the complexity and time-consuming nature of these complaints.

Complaints against TIO Members by Complaint Level (PDF Format 55KB)

Complaints against TIO Members by Issue (PDF Format 64KB/1pg)

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