TIO Annual Report 2003/04
Complaint Statistics in Tables
Total Number of Enquiries, Complaints
and Complaint Issues 2003/04 (number)
| Contacts |
75,904 |
| Complaints |
59,850 |
| Enquiries |
16,054 |
| Issues |
68,020 |
Total Contacts since 2000/01 (number)
| 2000/01 |
98,853 |
| 2001/02 |
85,927 |
| 2002/03 |
72,771 |
| 2003/04 |
75,904 |
Total Complaints since 2000/01 (number)
| 2000/01 |
72,264 |
| 2001/02 |
62,275 |
| 2002/03 |
55,515 |
| 2003/04 |
59,850 |
Total Issues since 2000/01 (number)
| 2000/01 |
80,710 |
| 2001/02 |
70,234 |
| 2002/03 |
62,670 |
| 2003/04 |
68,020 |
Complaint Breakdown
| |
2002/03 |
2003/04 |
| Landline |
59.4% |
53.2% |
| Internet |
13.9% |
15.3% |
| Mobile |
26.8% |
31.6% |
Complaint Mix (percentage)
| Level 1 |
89.7 |
| Level 2 |
7.8 |
| Level 3 |
2.5 |
| Level 4 |
0.1 |
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