TIO Annual Report 2002/03

Index

Download a complete version of the TIO's Annual Report in PDF or view it online below.

• Introduction
  
• Ombudsman’s Overview
  
• Summary of Complaint Handling Performance
• Definations
• Resolving Complaints
• Classifying Complaints
• Factors Affecting Complaint Handling Performance During the Year
• Call Handling Performance
• Complaint Mix
• Complaint Resolution Times
• Complaint Outcomes
• Reviews
  
• Complaint Statistics in Tables
  
• Member Complaint Statistics
• TIO Member numbers
• Member Complaint Statistics Overview
  
• Profile of Complainants
• Statitsics
• State Distribution of Complaints
• Small Business Complaints
  
• Case Studies
• Dumping
• Credit Control
• Land Access - Objection to mobile antenna
• SIM Unlock Fee
• Mobile Contract
• Mobile Handset Fault
• Internet Billing
• Internet Customer Service
• Internet Disconnection – Acceptable Use Policies
• Repeat Dial
  
• Systemic Issues Investigations
  
• Independent Audit Report