TIO Annual Report 2002/03

Download TIO Annual Report 2002/2003

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TIO Annual Report Year ended 30 June 2003

TIO Annual Report - Part 1 (PDF Format 402KB/31pgs)
• Complaint Issues at a Glance
• Statement from Board Chairman
• Statement from Council Chairman
• Ombudsman's Overview
• Operations -Administration
• Operations-Complaint Handling
• Complaint Handling Performance

TIO Annual Report - Part 2 (PDF Format 163KB/12pgs)
• Land Line Service Issues

TIO Annual Report - Part 3 (PDF Format 136KB/8pgs)
• Mobile Service Issues

TIO Annual Report - Part 4 (PDF Format 117KB/8pgs)
• Internet Service Issues

TIO Annual Report - Part 5 (PDF Format 342KB/22pgs)
• Systemic Issues Investigations
• Code Breach Statistics
• Complainant Statistics
• Member Complaint Statistics
• Glossary
• TIO Member List

TIO Annual Report - Part 6 (PDF Format 177KB/28pgs)
• Financial Report