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| Annual Reports | 2002/2003
| Profile Of Complainant - Statistics |
TIO Annual Report 2002/03
Profile Of Complainant - Statistics
Gender of Complaint (percentage)
| Gender |
% |
| Male |
56 |
| Female |
44 |
Complainant Type (percentage)
| Complainant Type |
% |
| Small Business |
6.8 |
| Charity |
0.2 |
| Government |
0.7 |
| Residential |
92.3 |
Method of Complaint (percentage)
| Method |
% |
| Phone (1800) |
90.9 |
| Email |
4.5 |
| Letter |
3.1 |
| Fax |
1.3 |
| In Person |
0.1 |
Referred By (percentage)
| |
|
| Other agency |
8.4 |
| Directories (incl White Pages) |
19.2 |
| Financial Counsellor, Legal Adviser, NGO |
1.6 |
| Inappropriate Referral |
0.3 |
| Media coverage |
3.4 |
| Repeat Complainant |
9.8 |
| TIO Member |
11.0 |
| TIO Publications (incl website) |
3.0 |
| Unknown/Other |
30.6 |
| Word of Mouth |
12.7 |
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