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| Annual Reports | 2002/2003
| Complaint Statistics in Tables |
TIO Annual Report 2002/03
Complaint Statistics in Tables
Total Number of Enquiries, Complaints and Complaint Issues 2002/03
(number)
| Contacts |
72,771 |
| Complaints |
55,515 |
| Enquiries |
17,256 |
| Issues |
62,670 |
Total Contacts since 1998/99 (number)
| 1998/99 |
64,394 |
| 1999/00 |
67,761 |
| 2000/01 |
98,853 |
| 2001/02 |
85,927 |
| 2002/03 |
72,771 |
Total Complaints since 1998/99 (number)
| 1998/99 |
54,136 |
| 1999/00 |
54,400 |
| 2000/01 |
72,264 |
| 2001/02 |
62,275 |
| 2002/03 |
55,515 |
Total Issues since 1998/99 (number)
| 1998/99 |
56,275 |
| 1999/00 |
60,796 |
| 2000/01 |
80,710 |
| 2001/02 |
70,234 |
| 2002/03 |
62,670 |
Complaint Breakdown (percentage)
| |
2001/02 |
2002/03 |
| Landline |
57.4 |
60.2 |
| Internet |
13.5 |
13.5 |
| Mobile |
29.1 |
26.3 |
Complaint Mix (percentage)
| Level 1 |
88.6 |
| Level 2 |
8.6 |
| Level 3 |
2.7 |
| Level 4 |
0.1 |
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