TIO Annual Report 2002/03

Introduction

Established in 1993, the Telecommunications Industry Ombudsman Limited (TIO) is a free and independent dispute resolution service for residential and small business consumers who have been unable to resolve a complaint with their telephone or Internet service provider.

The TIO is wholly funded by telephone and Internet service providers, who are required by law to be part of, and pay for, the TIO scheme.

The TIO’s annual report includes a comprehensive review of complaint statistics for the 2002/03 financial year. These statistics are published for the information of consumers, and to help service providers identify areas where they can improve their performance.

This is an abridged version of the Annual Report. A complete version is available in PDF format [link] or you can order a hard copy from the TIO.

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