Contents

1. The TIO's campaign for better customer service and complaint handling practices - connect.resolve
   
   
2. Ombudsman's overview
   
   
3. Case notes of poor customer service or complaint handling practices
   
   
4. Investigations update
   
   
5. News briefs
   
   
6. Council Changes

Download PDF (493KB/8pgs)

 Order a copy online
 Join mailing list