The TIO’s Second Disability Action Plan 2008 - 2010
The following Disability Action Plan is available in html, pdf and wma. The html
version contains tables that may not be able to be read by screen readers.
If you require assistance with this or any version of the plan, please call TIO Public Affairs on 03 8600 8700. You may also contact Public Affairs if you require a Braille version of the plan.
Download complete version in pdf 
149KB/18pgs
Complete version in audio format
Contents
1.0 Introduction
2.0 About the TIO
3.0 Plan development
3.1 Consultation
3.2 Review of current practice
3.3 Other resources
3.4 Internal responsibility and reporting
4.0 Context
4.1 Role, culture and values
4.2 Legislation and industry standards
5.0 Objectives and strategies
Objective 1: Organisational culture
Objective 2: Accessible information
Objective 3: Accessible complaint resolution services
Objective 4: Physical environment
Objective 5: Monitoring and evaluation
6.0 Grievances and queries
APPENDIX 1
APPENDIX 2
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