Objective 5: Monitoring and evaluation
To ensure that the plan is regularly monitored and reviewed.
Monitoring and reviewing the plan is important to ensure that the actions outlined in the Plan are implemented. It also demonstrates a commitment to openness by the TIO in relation to implementation of the plan.
Strategies:
5.1 Performance indicators
| Performance Indicator |
Target |
Position
Responsible |
Review
date |
Staff handling complaints from people with disabilities (a) identify where disability is relevant, and (b) handle the complaint appropriately |
Improvement in results of internal Investigations Audit |
IM |
Biennially |
Number of formal staff and complainant grievances relating to disability access
|
No grievances
|
DO |
Reported annually in Annual Report |
Grievances dealt with efficiently and effectively with positive outcomes |
Positive outcomes for all |
DO |
Reported annually in Annual Report |
| Awareness of the TIO among people with disabilities according to TIO Public Awareness Survey |
Improvement on previous awareness for people with disabilities |
PAM |
Next Survey 2008 |
Feedback from people with disabilities and disability groups regarding accessibility of the TIO to people with disabilities
|
All recorded and considered by the internal DAP committee |
DO |
Annually from Jun 08 |
5.2 Ongoing evaluation and review
| Outcomes |
Actions |
Position
Responsible |
Completion date |
The DAP is monitored and reviewed on an ongoing basis |
Chair an internal DAP committee to review on a six-monthly basis whether the TIO has completed its actions and met its targets according to the plan |
DO
|
Jun 2008 |
The DAP is evaluated and revised as required |
Incorporate feedback from 5.1 in review
|
DO |
Jun 2008 |
| Consult with disability consumer organisations on an annual basis |
DO |
Annually |
| Report to TIO Council and in the TIO Annual Report on implementation of DAP |
DO |
Annually |
| Evaluate the success of the plan in reaching performance indicators on a three-year basis |
DO |
Dec 2010 |
| Revise plan and implement changes as required |
DO |
Annually |
> Next: 6.0
Grievances and Queries
|
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Objective 5: Monitoring and evaluation