Objective 3: Accessible complaint resolution services

Our aim is to provide equitable access to the TIO’s complaint resolution services.

Meeting this objective is critical to the ability of the TIO scheme to provide complaint resolution services to all residential and small business users of telecommunications services.

It is important that the TIO is aware of any barriers that people with disabilities may experience in accessing the services of the TIO. Therefore, there is a need for the TIO to consult on an ongoing basis with peak disability organisations and to regularly review complaints involving people with disabilities. Likewise, it is a high priority for the TIO to address any barriers identified by revising current service delivery and by ensuring that any future methods of delivering services are accessible to people with disabilities.

Strategies:

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