5.0 Objectives and strategies

The TIO DAP has five key objectives:

1. Organisational culture: to develop and maintain a responsive and non-discriminatory organisational culture
   
   
2. Accessible information: to improve accessibility to information about TIO services
   
   
3. Accessible complaint resolution services: to provide equitable access to the TIO’s complaint resolution services
   
   
4. Physical environment: to ensure that the TIO’s physical environment is accessible to all, and
   
   
5. Monitoring and evaluation: to ensure that the DAP is regularly reviewed and evaluated.
   
   
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