1.0 Introduction

The purpose of the TIO's Second Disability Action Plan 2008 - 2010 is to ensure that the policies and practices of the office of the Telecommunications Industry Ombudsman (TIO) treat people with disabilities equitably, and are inclusive of all its stakeholders. The Second Disability Action (DAP) builds on the TIO's inaugural DAP (registered with the Human Rights and Equal Opportunity Commission, April 2003).

However, this plan is not just a statement about equitable treatment for people with disabilities. It contains an ethos of equality and fairness that underlies all TIO policies.

Development of this plan is consistent with the mission of the TIO: to provide free, independent, just and speedy resolution of complaints about telephone and internet services. Implicit in this statement is the belief that the TIO's services are available for all who require them. By adopting this DAP we are seeking to ensure that all people have equal access to the TIO's services and are not restricted by physical, communication or attitudinal barriers.

The plan relates to all TIO stakeholders, including complainants, potential complainants, members, visitors, community organisations, government bodies and TIO staff.


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