Publications
The TIO's publications include important information for our key stakeholders who include staff, members, consumers, regulators, journalists and government.
We have a range of brochures, including one in 31 languages, which are available for distribution to consumers and member organisations.
Our fact sheets, which can be printed in PDF format, include more comprehensive information about topics of interest for consumers and small businesses.
Our annual report contains a review of our key statistics, staff and consumer profiles, analysis of the key issues that we have dealt with during the year, and an analysis of telecommunications industry consumer codes.
The TIO has the power to make legally binding decisions, or determinations, on service providers. All determinations, with the names of service providers and consumers removed, are published on our website.
TIO Talks is published four times a year and provides consumers with regular updates on our key statistics, case studies, and consumer tips. This publication is available in hard copy and online.
We issue regular media releases, which provide comment on topics of interest including the contents of TIO Talks and our annual report.
Document format
Some documents on this site are available as Portable Document (PDF) format. You will need Adobe Acrobat Reader to view PDFs. It is available as a free download from the Adobe website. The Accessibility Resource Centre at Adobe provides a number of tools that can help people who use speech readers to read the content of PDF documents. These tools work by converting PDF documents to text readable by speech readers. These tools are free of charge and most require no downloading of files.
Annual Reports
- 2011 Annual Report
- 2010 Financial Report
- Members list, issues by category, glossary
- 2010 Member Statistics
- Connect Resolve
See more documents from the Annual Reports section
Determinations
See more documents from the Determinations section
Factsheets and brochures
- Multicultural brochure
- Compensation claims for loss of business - printable
- Publication order form
- Code Investigation Member Factsheet
- Do you have a problem
See more documents from the Factsheets and brochures section
TIO Talks
See more documents from the TIO Talks section
Other publications
- Discount notice annotated
- Resilient Consumers report Aug 2011
- TIO Review 2006
- Public awareness survey 2006
- Telecom CPSS1999
See more documents from the Other publications section
