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The TIO's publications include important information for our key stakeholders.

We have a range of brochures, including one in 31 languages, which are available for distribution to consumers and member organisations.

Our fact sheets, which can be printed in PDF format, include more comprehensive information about topics of interest for consumers and small businesses.

Our annual report contains a review of our key statistics, staff and consumer profiles, analysis of the key issues that we have dealt with during the year, and an analysis of telecommunications industry consumer codes.  

We have the power to decide the resolution of a complaint, and tell a service provider the actions they must take or not take. We can publish details about any complaint we have decided or dismissed. 

TIO Talks is published four times a year and provides consumers with regular updates on our key statistics, case studies, and consumer tips. This publication is available in hard copy and online.

We issue regular media releases, which provide comment on topics of interest including the contents of TIO Talks and our annual report. 

Document format

Some documents on this site are available as Portable Document (PDF) format. You will need Adobe Acrobat Reader to view PDFs. It is available as a free download from the Adobe website. The Accessibility Resource Centre at Adobe provides a number of tools that can help people who use speech readers to read the content of PDF documents. These tools work by converting PDF documents to text readable by speech readers. These tools are free of charge and most require no downloading of files.

Annual Reports

See more documents from the Annual Reports section


See more documents from the Determinations section

Factsheets and brochures

See more documents from the Factsheets and brochures section

TIO Talks

See more documents from the TIO Talks section

Other publications

See more documents from the Other publications section


case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • VisitLevel 3, 595 Collins Street
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614