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Policies & Procedures
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Part B
| 14. ENQUIRY AND COMPLAINT CLASSIFICATION
14. ENQUIRY AND COMPLAINT CLASSIFICATION
14.1 Introduction
14.2 Definition of Enquiry
14.2A Definition of 'First Resort'
14.3 Definition of Complaint
14.4 Complaint Classification
14.4.1 Complaint Classification Table
14.5 Members' rights to object
14.6 'Bill the Biller' policy
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