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   Home | About Us | Policies & Procedures | Part A: An Outline of the TIO Scheme

PART A: An Outline of the TIO Scheme

    1. OBJECTS AND PRINCIPLES OF THE TIO SCHEME
    2. FUNCTION AND POWER OF OMBUDSMAN
    3. TIO COUNCIL AND BOARD
    4. JURISDICTION
    5. DELEGATION OF OMBUDSMAN
    6. RELATIONSHIPS
    7. FUNDING ARRANGEMENTS
    8. MARKETING AND PROMOTION
    9. PERFORMANCE INDICATORS
    10. REPORTING
    11. QUALITY MANAGEMENT


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