6. DELEGATION OF OMBUDSMAN

The Ombudsman has the power to delegate such of his/her functions as may be convenient for the efficient day-to-day operation of the TIO Scheme. However, power as to the following functions may only be delegated to the Deputy Ombudsman:

• make binding decisions (Constitution Cl. 6.1);
• make recommendations (Constitution Cl. 6.2);
• provide written reasons (Constitution Cl. 6.3);
• make findings of fact (Constitution Cl. 6.4); and
• exercise arbitration powers (Constitution Cl. 6.5).

Subject to those restrictions, the Ombudsman has delegated all his complaint resolution functions to the Enquiry and Investigations Officers.

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