INTERNET

• Acceptable Use Policies
• ADSL provisioning
• Credit cards: ISPs accepting payment by credit card only
• Domain name allocation
• Email-only services
• Excess usage charges
• Faulty or slow-to-update usage meters
• Gigabyte definition
• Hacking or 'freeloading'
• Internet dialler charges
• Internet speed
• Non-local ('STD') dial-in number complaints
• Outages
• Reconnection fee for ADSL service following disconnection of phone line
• Repeat dialling to connect to the Internet
• Spamming
• Transferring ADSL services between providers under the Rapid Transfer Process