CONTRACTS

• Account holders, guarantors and end users
• Dealers and agents: provider denying liability for dealer's actions
• Direct debit authorities
• Disadvantaged and vulnerable consumers
• Door to door selling: failure to provide rescind notice
• Early termination fees for fixed term contracts
• Information provided during a sales transaction
• Notice requirements for contract cancellations
• Unfair contract terms
• Marketing of telecommunications services: use of headlines and terms such as unlimited, free or capped
• Variations to contracts
• Services provided to minors - young people & contracts