Compensation under the Customer Service Guarantee Standard

• Introductory note about the Customer Service Guarantee
• Claims for the Customer Service Guarantee where long distance and local call providers are different
• Customer debt and the Customer Service Guarantee
• Provision of interim and alternative services and the Customer Service Guarantee
• Intermittent faults and the Customer Service Guarantee
• Mass Service Disruptions
• Reallocated in-place services and the Customer Service Guarantee
• VoIP services and the Customer Service Guarantee