Telecommunications industry bodies and associations:

• Communications Alliance Ltd
  www.commsalliance.com.au
• Internet Industry Association (IIA)
  www.iia.net.au

Research Organisations:

• Communications Law Centre
  www.comslaw.org.au

Consumer organisations:

• Australian Consumers' Association
  www.choice.com.au
• Australian Telecommunications Users Group (ATUG)
  www.atug.com.au
• Consumers' Telecommunications Network (CTN)
  www.ctn.org.au
• NetAlert
  www.netalert.net.au
• Small Enterprise Telecommunications Centre (SETEL)
  www.setel.com.au

Other industry complaint resolution bodies:

• Australia and New Zealand Ombudsman Association (ANZOA)
  www.anzoa.com.au
  
• Banking and Financial Services Ombudsman (BFSO)
  www.bfso.org.au
• Australian Direct Marketing Association (ADMA)
  www.adma.com.au
• Energy Industry Ombudsman (SA)
  www.eiosa.com.au
• Energy Ombudsman (TAS)
  www.teo.org.au
  
• Energy and Water Ombudsman NSW
  www.ewon.com.au
• Energy and Water Ombudsman (Victoria)
  www.ewov.com.au
• Financial Industry Complaints Service
  www.fics.asn.au
• Insurance Ombudsman
  www.insuranceombudsman.com.au
• Insurance Brokers Disputes Ltd
  www.ibdltd.com.au
• Telephone Information Services Standards Council
  www.tissc.com.au

National guide on where to lodge consumer complaints:

• Directory of Consumer Dispute Resolution Schemes and Complaint Handling Organisations 2001
  www.consumersonline.gov.au