Telecommunications industry bodies and associations:

• Communications Alliance Ltd
  www.commsalliance.com.au
• Internet Industry Association (IIA)
  www.iia.net.au
• Australian Mobile Telecommunications Association (AMTA)
  www.amta.org.au

User groups:

• Australian Telecommunications Users Group (ATUG)
  www.atug.com.au

Consumer organisations:

• Australian Communications Consumer Action Network (ACCAN)
  www.accan.org.au
• Choice
  www.choice.com.au
• Small Enterprise Telecommunications Centre (SETEL)
  www.setel.com.au

Other industry complaint resolution bodies:

• Australia and New Zealand Ombudsman Association (ANZOA)
  www.anzoa.com.au
  
• Australian Direct Marketing Association (ADMA)
  www.adma.com.au
• Financial Ombudsman Service
  www.fos.org.au
• Credit Ombudsman Services Limited (COSL)
  www.cosl.com.au
  
• Energy Industry Ombudsman (SA)
  www.eiosa.com.au
• Energy Ombudsman (QLD)
  www.eok.com.au
• Energy Ombudsman (TAS)
  www.teo.org.au
  
• Energy and Water Ombudsman NSW
  www.ewon.com.au
• Energy and Water Ombudsman (Victoria)
  www.ewov.com.au
• Public Transport Ombudsman (Victoria)
  www.ptovic.com.au
  
• Telephone Information Services Standards Council
  www.tissc.com.au

National guide on where to lodge consumer complaints:

• The Australian Competition and Consumer Commission's Consumer and Business Directory
  www.accc.gov.au
  
  The Consumer and Business Directory provides a one-stop shop of links and contacts for consumers and small business. It is a database of contact details of organisations that provide assistance or advice to consumers and small business. It amalgamates the ACCC’s Other agency contacts and the Australian Consumer Handbook Online, which was previously available from the Consumers Online website