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Systemic investigations

Most of the complaints we receive are dealt with on a case-by-case basis. However, we may look into broader issues that have the potential to affect many consumers. We will work with you to try and fix any potentially systemic issues we identify.

For more information about how the Telecommunications Industry Ombudsman approaches systemic investigations, see our Systemic Issues Complaint Handling Procedures.

Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614