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Membership

If you provide or resell telecommunications services to consumers and small businesses you will need to become a member of the Telecommunications Industry Ombudsman.

Please click here to complete your application.

Once your application is approved, our Member Services department will be able to assist you with the following:

  • Membership management (changes in personnel or updates in your business such as mergers, acquisitions or closures)
  • Telecommunications Industry Ombudsman’s processes and procedures
  • Training and legislation information
  • Insights into complaint statistics and trends for your business

The Member Services team can be contacted on +61 (03) 8680 8424 or at members@tio.com.au.

Refusal to join the Telecommunications Industry Ombudsman scheme, non-response to Telecommunications Industry Ombudsman complaints or communications, failure to act, or evasive or obstructive conduct potentially demonstrates non-compliant conduct. We refer non-compliant organisations to the ACMA, and publish information about the organisation’s non-compliance, in line with our complaint handling procedure  CHP: Refusal to join or failure to comply with the Telecommunications Industry Ombudsman Scheme.

Billing and payments

The Telecommunications Industry Ombudsman is an industry funded not-for-profit organisation. We recover the cost of delivering our service by billing you for the complaints we receive from your customers. We do not charge membership or joining fees.

More information

If you have general questions about our fee structure, please contact the Member Services team.

If you have a question about your invoice, please contact Telecommunications Industry Ombudsman accounts receivable via email or on (03) 8680 8609.

Phone and Internet Bundle

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614