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Alpha Talk (old)

Trading name:
Alpha Talk (old)
Member name:
Zen Telecom Pty Ltd (old)
Member status:
Secondary - Active
Carrier License:
PO Box 3391
VIC, 3150
Facsimile number:
(03) 9017 8973
Customer service number:
1 300 559 836
Web address:

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614