Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Smiley Phonecard

Trading name:
Smiley Phonecard
Member name:
Motion Telecom Pty Ltd
Member category:
Telephone and Internet Service Provider
Member status:
Member - Active
Carrier License:
Address:
PO Box 6002
NORTH SYDNEY
NSW, 2059
Facsimile number:
1 300 307 022
Customer service number:
1 300 133 399
Web address:
http://www.motiontelecom.com.au

Return to the members listing

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • VisitLevel 3, 595 Collins Street
    Melbourne
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614