Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Are you a...

Please select your role

Journalist Government agency Consumer advocate

Quick Links

Authorisation forms Consumer complaint form Membership form Media releases

Home Members Members Listing AustLink Pty Ltd

AustLink Pty Ltd

Trading name:: AustLink Pty Ltd
Member name:: AustLink Pty Ltd
Member category:: Internet Service Provider
Member status:: Member - Active
Carrier License:
Address:: 18 Donegal Road
KILLARNEY HEIGHTS
NSW, 2087
Facsimile number:: (02) 9975 7925
Customer service number:: (02) 8206 9111
Web address:: http://www.austlink.com.au

Return to the members listing

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?

make an online complaint
1800 062 058
WritePO Box 276
Collins Street West Vic 8007
VisitLevel 3, 595 Collins Street
Melbourne
TTY1800 675 692
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
Fax our consumer complaint form to 1800 630 614