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Member Resources

  1. Apply for Telecommunications Industry Ombudsman Membership - Membership Application form.    

  2. Telecommunications Industry Ombudsman Company Constitution

  3. Telecommunications Industry Ombudsman Terms of Reference

  4. Telecommunications Industry Ombudsman Privacy Policy

  5. Telecommunications Industry Ombudsman Complaint Handling Procedures

  6. Telecommunications Consumer Protections Code

  7. Customer Service Guarantee Standard

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614