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Member News

We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

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TIO reclassification process

14 Oct 2014

The TIO is reviewing our reclassification procedures.

End-of-year closure

14 Oct 2014

The TIO will close from Wednesday, 25 December 2014 and reopen on Monday, 5 January 2015.

Public comment invited on TCP and Operations codes

14 Oct 2014

Communications Alliance (CA) has asked us to inform TIO members of its invitation for public comment on the draft revised Telecommunications Consumer Protections (TCP) Industry Code and the corresponding package of industry codes and guidelines.

New communications about unauthorised/invalid transfer complaints

16 Sep 2014

The TIO is introducing a new element to our procedure for handling complaints in which an account holder says their telecommunications service has been transferred to another provider without their consent.

TIO position statements

16 Sep 2014

We are pleased to release the following four new position statements after consulting with industry and consumer representatives.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614