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Member News

We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

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TIO position statements

03 Feb 2015

We are pleased to release the following three new position statements after consulting with industry and consumer representatives. 

TIO holiday closure information

18 Dec 2014

The TIO will be closed during the Christmas holiday period from Thursday 25 December 2014 and will re-open at 9am on Monday 5 January 2015.

Directing your correspondence to the TIO

18 Dec 2014

There are several reasons why members contact the TIO in writing about a complaint. We want to respond to your emails as quickly as possible. 

Plain language Terms of Reference effective today

01 Dec 2014

The TIO’s plain language Terms of Reference, which explain the TIO’s objectives and rules more clearly using an accessible, plain English format, take effect today and are available on our website. 

TIO position statements

01 Dec 2014

We are pleased to release the following four new position statements after consulting with industry and consumer representatives. The new position statements will be effective from 13 January 2015. They are the sixth set to be released as part of the TIO's wider position statements review.

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Phone and Internet Bundle

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614