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Member News

We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

To subscribe to MNews and receive the newsletter monthly, please email members@tio.com.au

Data Retention Industry Grants Programme Open For Applications

12 Jan 2016

The Federal Attorney-General’s Department has asked the TIO to share with its members some important information about the Australian Government’s Data Retention Industry Grants Programme.   

Important reminder about credit provider obligations from OAIC

06 Jan 2016

The Office of the Australian Information Commissioner (OAIC) has asked the TIO to distribute a letter from the Acting Australian Information Commissioner, Timothy Pilgrim, to our members.

Reminder: TIO to close for end-of-year holidays

15 Dec 2015

The TIO will close from midday on Thursday, 24 December 2015 and will re-open at 9am on Monday, 4 January 2016. 

Member Online Education available today

14 Dec 2015

From today, you will be able to access three free online resources about best practice complaint handling and the role of the TIO. 

New TCP Code

14 Dec 2015

On 10 December 2015, the TIO implemented some changes to its systems to make them consistent with new requirements in the revised Telecommunications Consumer Protection (TCP) Code.

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614