16 Dec 2011TIO is moving away from using the terms Level 1, Level 2, Level 3 and Level 4 to describe its complaint handling procedures.
09 Nov 2011
Communications Alliance is undertaking a series of one day training courses to help equip telecommunications service providers with the tools they will need to comply with the revised and strengthened TCP Code – scheduled to come into force in early 2012.
02 Nov 2011The telecommunication industry's peak body, Communications Alliance, is undertaking a series of one day courses to help telecommunications service providers to comply with the revised and strengthened Telecommunications Consumer Protections Code scheduled to come into force in early 2012.
31 Oct 2011Our systemic investigations team has observed an increase in the number of investigations it conducts about potentially misleading sales practice.
31 Oct 2011Service providers are required to contact the TIO after they have resolved a complaint with a consumer at Level 2 or above.