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Member News

We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

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Changes to email notifications from 13 May 2016

12 May 2016

From Friday 13, May 2016, we will make changes to two notifications we send to providers about complaints:

Applications for data retention grants close soon

17 Feb 2016

Applications for funding under the Australian Government's Data Retention Industry Grants Programme close on Tuesday, 23 February 2016.

Member database review

28 Jan 2016

The TIO is reviewing its membership database to ensure that Director or other senior contact details held for members are correct and up-to-date.

TIO funding model review

28 Jan 2016

The TIO has engaged KPMG to assist us with a funding model review to ensure that our funding arrangements meet the needs of the scheme and its stakeholders.

Perth member forum

28 Jan 2016

When unitary governance and a single TIO Board was established in February 2014, it was decided that the Board would convene a discussion forum at least once every six months for the purpose of engaging with small telecommunications service providers.  

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Phone and Internet Bundle

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614