04 Mar 2013A new report is now available to members on the TIO’s member portal.
07 Dec 2012
The TIO will be closed on the following public holidays:
- Christmas Day – Tuesday 25 December 2012
- Boxing Day – Wednesday 26 December 2012
- New Year’s Day – Tuesday 1 January 2013
07 Dec 2012The TIO records ‘issues’ to capture the different concerns that are presented by each new complaint. Issues are selected from a choice of keywords that are aligned to industry codes or common complaint categories that the TIO has identified. TIO keywords are made up of three tiers with the first tier categorising the general subject matter of the complaint and the second and third tiers identifying the precise nature of the complaint.
07 Dec 2012On 1 December, the TIO introduced a new complaint handling procedure to deal with providers that do not join or refuse to comply with the TIO Scheme.
07 Dec 2012
It’s been more than a year since the Telecommunications (Customer Service Guarantee) Standard 2011 (CSG Standard) was amended.
Since the changes to the CSG Standard came into effect, the TIO has noticed that not all service providers have reviewed their policies and procedures and relevant documentation to ensure that waivers comply with Part Five of the CSG Standard.