14 May 2013On 1 May 2013, the TIO announced that its Member Satisfaction Survey was open to all members and gave them an opportunity to provide feedback until May 31.
14 May 2013The TIO often sees examples of good industry practise from its members with respect to complaint handling processes.
01 May 2013The TIO is pleased to announce that its Member Satisfaction Survey 2013 begins today (May 1). The survey will be open to all members to provide feedback until May 31.
04 Mar 2013The TIO has introduced an initiative for more efficient handling of complaints relating to credit reporting. Under the new initiative, TIO staff dealing with unresolved referrals will ask for some important information from consumers and members prior to any conciliation.
04 Mar 2013The TIO is trialling a new team to assess unresolved cases where the Consumer has returned to the TIO after being referred to a service provider.