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Member News

We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

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TIO able to handle older complaints from 1 July 2013

21 Jun 2013

From 1 July 2013, the TIO can handle complaints where the consumer became aware of the complaint event up to 6 years before coming to the TIO.

June 2013 TIO Talks focuses on natural disasters and extreme weather

21 Jun 2013

Twenty-three providers have declared mass service disruptions due to natural disasters or extreme weather between July 2012 and March 2013, the TIO reports in the latest issue of TIO Talks, released on 5 June 2013.

Workplace gender equality

21 Jun 2013

As some of you may be aware, in 2012, the Equal Opportunity for Women in the Workplace (EOWA) Act 1999 was renamed Workplace Gender Equality Act 2012. The act has a new focus on improving gender equality at work by offering both women and men the same opportunities and looking to balance paid work and caring/family responsibilities.

Revised conciliation templates

06 Jun 2013

From Thursday 6 June 2013, the TIO will be using revised conciliation letters. Current letters have been in use for two years, and it was time to refresh our messages and streamline some aspects of the conciliation process.

Consumers allowed more time in which to make a complaint

14 May 2013

The TIO Constitution specifies the time within which the TIO can accept a complaint from a consumer. Currently the time limit is 1 year from when the consumer became aware of the events that caused the complaint. The TIO has discretion to extend this to 2 years. Complaints made more than 2 years after a consumer became aware of the relevant events cannot be accepted.

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Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614